Juridique

Terms of Service

Les conditions d'utilisation de la plateforme Sluis, exploitée par 7Lab B.V.

Version 2, en vigueur le 2026-08-06. Le texte anglais ci-dessous fait foi.

Terms of Service

Version 2 — effective 6 August 2026.

These Terms of Service (the "Terms") govern access to and use of the Sluis platform, available at sluis.ai (the "Service"), operated by 7Lab B.V., Danzigerbocht 39 G, 1013 AM Amsterdam, The Netherlands, registered with the Dutch Chamber of Commerce under number 84815515, VAT NL863386787B01 ("7Lab", "we", "us"). Sluis is a product of 7Lab B.V.

By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the organisation you represent (the "Customer"). If you accept on behalf of an organisation, you warrant that you are authorised to bind it. If you do not agree, do not use the Service.

1. Definitions

  • "Agreement": these Terms together with the Data Processing Agreement (the "DPA"), the International Transfer Terms where applicable, and any order or plan configuration accepted in the Service.
  • "Console": the web dashboard at sluis.ai/console and its desktop and mobile applications.
  • "Customer Content": prompts, documents, files and other data submitted to the Service by or for the Customer, and the model outputs returned for them.
  • "Model Provider": a third-party provider of AI models to which the Service routes requests (for example Mistral, Scaleway, Google Vertex AI, AWS Bedrock, Azure OpenAI, OpenAI, Anthropic, xAI, DeepSeek, Alibaba Qwen, Moonshot AI, Zhipu AI), or a custom endpoint the Customer connects itself.
  • "Organisation": a tenant in the Service, including client organisations created by an agency Customer.
  • "User": an individual who accesses the Service under the Customer's account.

2. The Service

2.1 Sluis is a compliance-first AI gateway: an OpenAI-compatible proxy that routes API requests to Model Providers while enforcing the Customer's residency policy, screening content (data-loss prevention, reversible pseudonymization, document anonymization), recording a tamper-evident audit trail, and metering usage. The Console provides administration, usage, billing, and the Sluis Chat workbench.

2.2 Residency by default. Unless the Customer changes its policy, requests are routed only to EU-jurisdiction Model Providers. Enabling non-EU jurisdictions or providers is a deliberate act by the Customer in its policy settings and is subject to the International Transfer Terms.

2.3 We may improve or modify the Service, provided we do not materially reduce its core functionality during a paid term. We may change the set of available Model Providers; changes relevant to the Customer's data protection position are handled as described in the DPA.

2.4 Service levels. The Service is provided without a guaranteed availability level unless a separate written agreement says otherwise. We apply commercially reasonable efforts to keep the Service available and to announce planned maintenance in advance.

3. Accounts and registration

3.1 The Service is intended for business use (B2B). You must provide accurate registration information and keep it current. Accounts are personal to the User; credentials and API keys must be kept confidential. The Customer is responsible for all activity under its accounts and API keys.

3.2 We may require email verification and two-factor authentication for certain functionality. We may suspend accounts that present an abuse, security, or legal risk, as described in Section 12.

3.3 An agency Customer may create separate client Organisations. Each Organisation must accept the DPA for itself through an authorised User before processing personal data through it; billing for client Organisations is consolidated at the agency's top-level Organisation.

4. Acceptable use

4.1 The Customer must not, and must ensure its Users do not:

  • use the Service in violation of applicable law, including data protection, export control and sanctions law;
  • submit content that is unlawful, infringes third-party rights, or that the Customer has no legal basis to process;
  • attempt to probe, disable, overload or circumvent the Service's security, rate limits, metering, or compliance controls (including the DLP and residency gates);
  • resell or provide the Service to third parties except as expressly permitted (agency Customers may serve their clients through client Organisations);
  • use the Service to develop a competing product by systematic extraction of its non-public behaviour;
  • use model outputs to violate the acceptable-use or usage policies of the Model Provider that produced them, which apply to the Customer's use of that provider's models and are incorporated by reference (flow-down).

4.2 We may remove or block content, or suspend affected keys, where reasonably necessary to comply with law or protect the Service or third parties. Where lawful and practicable we notify the Customer first.

5. AI-specific terms and the EU AI Act

5.1 Roles. The Service is an intermediary: it routes the Customer's requests to Model Providers and applies the Customer's compliance policies. For AI systems the Customer builds or operates using model outputs, the Customer (or its client) acts as provider and/or deployer of those systems within the meaning of Regulation (EU) 2024/1689 (the "AI Act"). 7Lab does not develop, train, or place on the market the underlying general-purpose AI models.

5.2 Customer responsibilities. The Customer is responsible for its own AI Act obligations, including, where applicable: transparency duties under Article 50 (informing end users that they are interacting with an AI system; marking or disclosing AI-generated or manipulated content), human oversight, and refraining from practices prohibited by Article 5. The Service's audit trail, gate records and policy controls are tools the Customer may use as evidence, but they do not transfer those obligations to 7Lab.

5.3 Model output. AI-generated output is probabilistic and may be inaccurate, incomplete or biased. Output is provided without warranty; the Customer must assess its fitness before relying on it, particularly for legal, medical, financial or safety-relevant decisions. Output does not constitute advice by 7Lab.

6. Customer Content and intellectual property

6.1 The Customer retains all rights to Customer Content. The Customer grants 7Lab a non-exclusive, worldwide licence to process Customer Content solely as necessary to provide the Service (routing, screening, pseudonymization, optional caching and retention per the Customer's configuration, audit and metering), consistent with the DPA.

6.2 No training. 7Lab does not use Customer Content to train models. Model Providers process Customer Content under their own API terms, and each provider's training posture is its own; by enabling a provider in its configuration the Customer accepts that provider's API terms, including any training posture they contain. The per-tenant sub-processor disclosure shows which providers a configuration can reach and their jurisdiction and ownership exposure.

6.3 As between the parties, the Customer owns model outputs to the extent permitted by the relevant Model Provider's terms. 7Lab retains all rights to the Service, its software, and anonymised, aggregated operational metrics (which never include Customer Content).

6.4 The Customer grants 7Lab the right to use its name and logo as a customer reference unless it opts out by written notice.

7. Fees, billing and taxes

7.1 New top-level Organisations receive a one-time free usage allowance; once it is spent, continued use requires an active paid plan. Usage-based fees are computed as published in the Service: platform ("managed key") usage at the provider list price plus a platform markup; bring-your-own-key and custom provider usage at a flat per-token fee; page-based processing (OCR, document anonymization) at a flat per-page fee; plus the payment-method surcharge shown at activation.

7.2 Payment is processed by Mollie B.V. by the payment method the Customer selects (card, SEPA Direct Debit, or, where enabled, bank transfer against invoice). Charges recur per billing interval for usage accrued; the Customer authorises recurring charges against its selected method. Invoices with a sequential invoice number and VAT breakdown are issued for every settled charge and are available in the Console.

7.3 Fees are exclusive of VAT and similar taxes, which are charged where applicable (Dutch VAT, reverse charge for EU businesses with a valid VAT id, or out of scope for non-EU customers, as shown on the invoice).

7.4 Amounts due and unpaid may lead to suspension under Section 12. Fee changes are announced at least 30 days in advance and apply to usage after the change takes effect.

8. Confidentiality

Each party protects the other's confidential information with at least the care it uses for its own, and uses it only to perform the Agreement. Confidential information may be disclosed where required by law, with prior notice to the other party where lawful.

9. Data protection

Processing of personal data contained in Customer Content is governed by the DPA, which forms part of the Agreement and must be accepted by each Organisation before use. Processing of account and billing data, for which 7Lab is controller, is described in the Privacy Policy.

10. Warranties and disclaimers

10.1 Each party warrants it is validly existing and entitled to enter into the Agreement.

10.2 Except as expressly stated, the Service is provided "as is". To the maximum extent permitted by law, 7Lab disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement, and does not warrant that the Service or Model Providers will be uninterrupted or error-free. Section 5.3 applies to model output.

11. Liability

11.1 Neither party excludes or limits liability for intent or deliberate recklessness (opzet of bewuste roekeloosheid) of itself or its management, death or personal injury caused by its negligence, or any liability that cannot be limited under applicable law.

11.2 Subject to 11.1, 7Lab's total aggregate liability under the Agreement in any 12-month period is limited to the fees paid by the Customer for the Service in the 12 months preceding the event giving rise to liability.

11.3 Subject to 11.1, neither party is liable for indirect or consequential damages, loss of profit, loss of data (other than caused by a breach of the DPA), or business interruption.

11.4 The Customer indemnifies 7Lab against third-party claims arising from Customer Content or the Customer's breach of Sections 4 or 5, except to the extent caused by 7Lab's breach of the Agreement.

12. Suspension and termination

12.1 Either party may terminate the Agreement for convenience at the end of the then-current billing interval. The Customer can stop using the Service at any time and request account closure by written notice to info@sevenlab.ai.

12.2 We may suspend the Service, wholly or partly, where: fees are overdue; the Customer materially breaches Sections 4 or 5; suspension is required by law; or continued provision poses a security risk. We lift the suspension when the ground lapses.

12.3 Either party may terminate for cause if the other materially breaches the Agreement and fails to cure within 14 days of notice, or becomes subject to insolvency proceedings.

12.4 On termination, Sections 6.3, 8, 9 (for the wind-down period), 10, 11, 14 and 15 survive. Data deletion and return follow the DPA.

13. Changes to these Terms

We may update these Terms. Each version carries a version number and effective date. For material changes, continued use of the Service requires re-acceptance through the Console, which will prompt affected Users before further use; if the Customer does not accept, it may terminate per Section 12.1 and stop using the Service. Non-material changes (clarifications, typography) take effect on publication.

14. General

Assignment requires the other party's consent, except to an affiliate or in connection with a merger or sale of substantially all assets. Notices go to the email addresses registered in the Service and to info@sevenlab.ai for 7Lab. If a provision is invalid, the remainder stays in force and the provision is replaced by a valid one closest in effect. The Agreement is the entire agreement on its subject matter; the Customer's purchasing terms do not apply.

15. Governing law and venue

The Agreement is governed by the laws of the Netherlands, excluding its conflict-of-law rules and the CISG. Disputes are submitted to the competent court in Amsterdam, the Netherlands, without prejudice to mandatory law providing otherwise.

Order of precedence

In case of conflict: (1) the DPA prevails on data-protection matters, (2) the International Transfer Terms prevail on transfer matters, (3) these Terms apply otherwise.

Sluis est un produit de 7Lab B.V., Amsterdam, Pays-Bas (KVK 84815515).